From detangling complicated use cases to delighting consumers, the team provides customer support and solutions to in-country business units across various verticals. The goal is to turn negative experiences into positive ones and ensure users are delighted.
In this role, the individual will be responsible for creating an engaging, relevant, and intuitive end-to-end experience for driver-partners, merchant-partners, and consumers. The individual will collaborate with Grabbers across the organization, advocating for and creating a customer-centric journey that ensures partners and consumers can get the most out of the products.
Job Description:
- Participate in technical and product review meetings.
- Conduct business analysis with stakeholders and align the Standard Operating Procedures (SOP).
- Deliver high-quality, bug-free solutions using in-house built tools.
- Dive deep into data to conduct advanced statistical analyses.
- Conceptualize and present analyses to business/product stakeholders effectively.
Requirements:
- A diploma in Information Technology or a related discipline.
- At least 3 years of working experience in a relevant field.
- Proficiency in HTML, JSON, and JavaScript.
- A self-starter, technically competent, quick learner, problem solver, and data-driven professional with strong interpersonal, cross-team collaboration, and communication skills.
- Strong analytical and problem-solving abilities.
- Proactive and creative with an understanding of the right balance between product and business needs.
- Ability to manage multiple projects and drive initiatives with aggressive timelines.
- Prior experience in building Automation and Chatbot workflows will be an added advantage.
- TypeScript - 7
- JSON - 8
