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Shopee

Chatbox Specialist (Bukit Raja, Klang)

Shopee
Malaysia, Kuala Lumpur
1-3 Years
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  • Posted 17 hours ago
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Job Description

Job Description:

  • Develop training materials and programs for the chatbot, including chatbot scripts, response guidelines, and data analysis tools.
  • Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing.
  • Analyze chatbot performance data and customer feedback to identify areas for improvement and make necessary updates to the chatbot's training.
  • Collaborate with developers and engineers to ensure chabot's functionality meets user expectations.
  • Stay up to date with the latest AI and chatbot technologies and trends and apply them to enhance the chatbot's capabilities.

Requirements:

  • Candidates with 1-2 years experience in project management roles, where experience in e-commerce customer operations or Chatbot training is a plus
  • Fresh graduates with relevant backgrounds in Computer Science, Data Science and AI relevant disciplines will also be considered.
  • Strong analytical and problem-solving skills, with the ability to analyze large amounts of data to identify trends and make informed decisions.
  • Excellent communication skills (written and verbal) in both English and BM.
  • Strong interpersonal skills, with the ability to work collaboratively with cross-functional teams.
  • Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Ai And Chatbot Development
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 143674969

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Last Updated: 27-02-2026 07:11:55 PM
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