Job Description

Chief Operating Officer (COO) / General Manager

Operations & Business Development

Company: D&J Badminton

Location: Singapore (Multiple Training Venues)

Employment Type: Full-Time, Permanent

Monthly Salary: S$5,500-S$7,000 (Depending on experience and capabilities)

Performance Bonus: Up to two months basic salary annually, based on individual KPI achievement and company performance.

About D&J Badminton

D&J Badminton is an established badminton academy in Singapore, providing recreational, developmental and competitive badminton training programmes for children and youths.

We are seeking an experienced, responsible and commercially minded Chief Operating Officer (COO) / General Manager to oversee the academy's overall operations, team management, parent relations and business development.

Reporting directly to the Directors, the successful candidate will take ownership of day-to-day operations, improve operational efficiency, maintain high service standards and contribute to the academy's sustainable growth and profitability.

This is a hands-on leadership role involving both office management and regular engagement at training venues.

Prior experience in badminton or sports management is not essential.

Key Responsibilities

1. Operations & Administrative Management

Oversee daily operations across multiple training venues.
Supervise student registration, fee collection, attendance and class scheduling.
Coordinate court bookings, coaching schedules and manpower deployment.
Develop and improve administrative systems, workflows and standard operating procedures.
Ensure smooth and efficient daily operations.

2. Human Resources & Team Management

Lead, supervise and manage the administrative team.
Oversee recruitment, employee administration, work pass applications and related HR matters.
Coordinate payroll, CPF contributions and staff matters with the appointed accountant.
Monitor staff performance, productivity and manpower requirements.
Facilitate effective coordination among Directors, coaches and administrative staff.

3. Training Programmes, Competitions & Events

Oversee operational arrangements for regular badminton training programmes.
Plan and organise holiday camps, overseas training camps, friendly matches, sparring sessions and club activities.
Coordinate administrative and logistical arrangements for local and overseas competitions.
Work closely with Head Coaches to coordinate coaching resources and training venues.
Develop new programmes and initiatives based on student needs and market demand.

Technical coaching and player development remain under the responsibility of the Head Coaches and coaching team.

4. Parent Relations & On-Site Management

Build and maintain strong relationships with parents, students and coaches.
Conduct regular visits to training venues to monitor operations and engage with parents.
Handle parent enquiries, feedback, complaints and operational issues professionally.
Improve customer satisfaction, student retention and service standards.
Maintain the academy's professional image and reputation.

5. Financial Oversight & Business Development

Monitor revenue, operating expenses and programme profitability.
Assist with budgeting, financial planning and cost management.
Develop strategies to improve student enrolment, retention and sustainable business growth.
Identify opportunities for new programmes, partnerships and collaborations.
Support marketing initiatives, promotional activities and brand development.

6. Stakeholder Management, Systems Improvement & Reporting

Serve as the key liaison with Chinese Swimming Club (CSC) and other training venue partners.
Ensure operations comply with relevant venue agreements and requirements.
Improve administrative systems through digitalisation and automation.
Prepare regular management reports on enrolment, financial and operational performance.
Identify operational challenges and implement effective solutions.

Job Requirements

Preferably at least five years of relevant management or operations experience, including team leadership.
Strong leadership, organisational, interpersonal and problem-solving skills.
Good financial awareness, including budgeting and cost control.
Ability to work independently, manage teams and handle multiple responsibilities.
Proficient in Microsoft Office, Google Workspace and general administrative systems.
Good command of written and spoken English. Mandarin proficiency is an advantage for communicating with Mandarin-speaking stakeholders and overseas partners.
Willing to travel between training venues and work flexible hours according to operational needs.
No badminton coaching qualification is required.

Candidates from education, enrichment, hospitality, retail, sports, event management and other service industries are welcome.

Experienced mid-career professionals and retirees interested in an active management role are also encouraged to apply.

Ideal Candidate

We are looking for someone who is:

Responsible and Accountable: Takes ownership of responsibilities and follows through on commitments.
An Effective Leader: Able to manage people, coordinate teams and resolve challenges.
Proactive and Resourceful: Identifies problems and implements practical solutions.
People-Oriented: Enjoys engaging with parents, students and staff.
Commercially Minded: Focuses on efficiency, cost management and sustainable profitability.
Hands-On: Comfortable visiting training venues and being actively involved in daily operations.

Working Arrangements

Full-time position with a flexible 5.5-day workweek (44 working hours per week).
Working hours may vary according to operational requirements.
Regular visits to training venues, including selected weekday evenings and weekends.
Occasional overseas travel may be required for training camps, competitions and other club activities.

Remuneration & Career Opportunities

Monthly Basic Salary: S$5,500-S$7,000, depending on experience and capabilities.
Annual Performance Bonus: Up to two months basic salary, based on individual KPI achievement and company performance.
Opportunity to play a key leadership role in an established sports academy and contribute to its long-term growth and development.

How to Apply

Interested candidates are invited to submit their updated résumé, highlighting relevant management experience, expected salary and availability to commence employment.
You may whatsapp to 93884941