Job Description
We cordially invite you to join TP Malaysia Teleperformance.
Language: Mandarin or Cantonese (BPO role based in Malaysia)
Work Location: Malaysia (Work-from-home); must be willing to work night shifts
Employment Type: Chinese-speaking Interpreter (Full-time, Work-from-home)
Income: MYR 5,000–7,000 (post-EPF deduction); sufficient for a comfortable lifestyle for a single person.
Requirement: A personal resume for a job application.
Job Responsibilities :
Provide professional customer support via channels such as email and verbal interpretation (Chinese–English–Chinese).
Handle customer inquiries, issues, and complaints, ensuring service levels meet SLAs and quality standards.
Accurately document customer interactions and promptly update system data.
Provide product or service-related assistance to customers in accordance with Standard Operating Procedures (SOPs).
Collaborate closely with internal teams (Operations, Technical, Quality, etc.) to ensure efficient issue resolution.
Meet individual and team KPIs, including response time, customer satisfaction, and resolution rates.
Requirements
Strong communication skills and a customer-service mindset.
Ability to adapt to a fast-paced, target-driven Business Process Outsourcing (BPO) work environment.
Prior experience in customer service, call centers, or BPO is preferred (training provided for those without experience).
Basic computer proficiency.
Technical Skills:
Typing speed of at least 40 words per minute (WPM) with an accuracy rate of no less than 90%.
Computer proficiency; familiarity with Microsoft Windows operating systems and Microsoft Office software.
Qualifications
Education:
Bachelor's degree, or at least a Diploma (or equivalent qualification); major is open.
English proficiency at C1 or C2 level; proficiency in Mandarin Chinese (listening, speaking, reading, and writing).
(Reference standard: Common European Framework of Reference for Languages – CEFR)
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Apply now!
Thank you.
I look forward to your application.
Tian Han Chuah
TP Talent Crew
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