- Execute the Service Partner strategy and ensure value delivery from teams, by curating the team's performance (managing the what and holding responsibility of the outcome of the circle) and initiate continuous improvements in the circle based on customer needs
- Lead all teams to ensure performance are within the Service Level Agreements (SLAs).
- Provide efficient & effective support to GTGM's business development, system operational support & services.
- Serve as a business partner representing Group Treasury Operations SP to proactively work with GTGM in providing effective fulfillment and issue resolution
- Strong adherence to regulatory reporting requirements.
- Drive continuous improvement and optimization of processes to enhance customer centricity and productivity.
- Oversee the overall HR and administrative matters for the circle.
- Execute the Service Partner strategy and ensure value delivery from teams, by curating the team's performance (managing the what and holding responsibility of the outcome of the circle) and initiate continuous improvements in the circle based on customer needs
- Lead all teams to ensure performance are within the Service Level Agreements (SLAs).
- Provide efficient & effective support to GTGM's business development, system operational support & services.
- Serve as a business partner representing Group Treasury Operations SP to proactively work with GTGM in providing effective fulfillment and issue resolution
- Strong adherence to regulatory reporting requirements.
- Drive continuous improvement and optimization of processes to enhance customer centricity and productivity.
Circle vision and Value delivery
- Determine a strategy, in alignment with Service Partner Lead to deliver the long term target for the Circle
- In conjunction with Service Partner Lead and other Circle Leads, ideate actionable initiatives for the Service Partner
- Remove obstacles and coordinate actions for successful implementation of initiatives
- Continuously engage other CO/stakeholders to align on priorities and major dependencies
- Regularly review report on team performance and examine areas for improvement
Continuous improvement of performance
- Report the progress of Circle to Service Partner Lead on a frequent basis
- Actively explore and assess opportunities for improvement of results and define (in alignment with Service Partner Lead) feasible steps for Circles within the Service Partner to achieve improvements
Coordination & prioritization
- Together with relative Service Partner Lead, hold responsibility for success of the team in achieving target performance.
- Align with Service Partner Lead on the objectives of the teams in Circle and remove any misalignment
- Play harmonizing role in alignment of team's objective
Support and team management.
- Understand and communicate performance target and initiatives to team leads
- Refine and clarify key issues faced by teams and customers from team leads
- Ensure continuous improvement, coordinating with other parties within the Service Partner if necessary
- Clearly communicate objectives to team leads to motivate, inspire and foster delivery
- Evaluate and monitor performance of team and team leads within the Circle
- Closely work with team leads to ensure team members are evaluated fairly and can improve performance
- Manage and perform relevant static data verification and maintenance for Treasury's counterparty in all Treasury-related systems
- Manage and participate in all GTGM's initiatives and new products implementations
- Lead, manage and participate in Regulatory and / or Market initiatives involving GTOPS.
- Execute custodian operation of customers stocks and securities accurately and timely
- Manage Treasury Collateral Management and ensure all MTM Variation Margins are paid / received accordingly.
- Effectively manage all Group Treasury Operations SP administrative matters
