Claims Executive

Are you an experienced Property & Casualty (P&C) claims professional looking to deepen your expertise with a global leader in claims management

Crawford & Company is seeking a Claims Executive with hands-on P&C experience to join our Malaysia team. This role is ideal for someone who enjoys managing end-to-end claims, exercising sound judgment, and working on moderate to complex cases within a professional, people-first environment.

What you'll be working on

As a Claims Executive, you will manage a portfolio of Property, Casualty, and Work Injury Compensation (WICA) claims from notification to settlement. You'll work with established authority levels, apply policy interpretation and liability assessment, and ensure timely, fair, and accurate claim outcomes.

You'll also collaborate closely with clients, policyholders, and internal stakeholders, balancing technical accuracy with clear, empathetic communication.

Key Responsibilities

• Manage end-to-end handling of Property, Casualty, and WICA claims
• Investigate claims, review coverage, assess liability and compensability
• Negotiate and settle claims in line with authority levels and best practices
• Identify potential fraud indicators and escalate where appropriate
• Maintain accurate claim documentation and records
• Communicate proactively with clients and policyholders on claim status
• Adhere to service level agreements and regulatory requirements
• Handle enquiries, complaints, and escalations professionally
• Process and request external financial payments
• Uphold Crawford's ethics, values, and service standards

What are we looking for

This role is best suited for candidates with direct P&C claims experience.

• Bachelor's degree or diploma in any field
• Minimum 1 year of experience handling Property and/or Casualty claims, including Work Injury Compensation
• Familiarity with policy wordings, claims adjudication, and end-to-end claims administration
• Knowledge of insurance regulations and claims operations is an advantage
• CGI (Singapore) or BCILA (Malaysia) qualifications are desirable
• Strong written and spoken English (mandatory)
• Mandarin proficiency is an advantage
• Strong analytical skills with sound judgment and decision-making ability
• Clear, professional communication skills with tact and cultural awareness
• Ability to manage competing priorities in a customer-focused environment
• Willingness to work shifts as required

Why join Crawford

At Crawford, we are people taking care of people. Every claim we handle is an opportunity to help restore lives, businesses, and communities.

With over 80 years of global expertise, industry-leading technology, and a strong presence across Asia, Crawford offers exposure to meaningful work, complex claims, and long-term career growth.

We are guided by our collective values system: to RESTORE is part of everything we do.

We live by our RESTORE values:

• Respect integrity and ethical behaviour
• Empowerment through ownership and career growth
• Sustainability in our communities
• Training and continuous learning
• One Crawford, working as one global team
• Recognition for work well done
• Entrepreneurial spirit to innovate and improve

What we offer

• Competitive salary and benefits
• Career opportunities locally, regionally, and globally (700+ locations, 70 countries)
• Ongoing technical and professional development
• A collaborative, inclusive, and people-focused culture

Crawford & Company is an Equal Opportunity Employer and is committed to Diversity & Inclusion.

Apply today and grow your P&C claims career with Crawford.