Claims Executive - Logistics Operations, MY Marketplace

Shopee

Malaysia, Kuala Lumpur

3-5 Years

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Posted 7 hours ago
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Job Description

Job Description:

Manage the overall claims submission process and communicate claims-related matters with 3PL (third party logistics).
Ensure all claimable expenses have been submitted with sufficient evidence to ensure a high approval rate.
Investigate claims related to lost & damaged, or theft of goods during transportation, reviewing claims to determine their validity.
Review SOP and initiate improvement solutions based on business needs to ensure a seamless claims process.
Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports.
Ensure compliance with all regulatory requirements related to claims handling and processing.
Collaborate with cross-functional stakeholders (mainly Vendor Management, Dispute, Payment, Finance and Fraud teams) to ensure a seamless claims process and positive customer experience.
Highlight and raise any claims-related issues to management for prompt resolution.
Support regional ad-hoc requests such as providing and analyzing data to close any gaps in the current process.

Requirements:

At least 3 years of working experience in billing and claim-related roles.
Possess high integrity, with strong negotiation and interpersonal skills.
Outstanding ability in engaging stakeholders for justification.
Good logical thinking and problem-solving skills.
Data-driven and detail-oriented person.
High proficiency in MS Excel and/or Google Sheets.
Team player, and strong in both written skills and verbal communication.

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 145355521

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