Client Advisor

Role Mission

As a Client Advisor, you will ensure that our clients service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. You will be a consistent high performer, delivering both qualitative and quantitative results.

Responsibilities

• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations
• Exemplify our brand history and heritage
• Highlight our product categories through your exceptional product knowledge to cross sell and upsell
• Engage with diverse clients, always putting them at ease to develop long lasting relationships
• Develop and grow your client book, updating client information on the relevant company tools
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
• Actively participate in visual merchandising in accordance with LOEWE's visual standards
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house
• Support with inventory management and ad hoc back of house tasks
• Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior

Key Requirements

• Interest in luxury retail, particularly in Leather goods and/or Ready to Wear
• A deep interest in Fashion, Art, and Culture
• Enjoys working within a diverse, dynamic team
• Excels in adapting and connecting with different clients and situations to be a master of client engagement
• Effective communication skills with the sensitivities to build and maintain a client book
• Results driven with a commercial mindset without compromising on the Team Player attitude
• Flexible, adaptable, and collaborative approach to work

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.