Job Description
The Customer Support and Client Coordinator plays a key role in ensuring an exceptional client experience from first contact through ongoing service delivery. This position combines client-facing responsibilities with administrative and operational support to ensure smooth day-to-day centre
operations. The role requires empathy, strong communication, and the ability to coordinate effectively across departments in a fast-paced, service-oriented environment.
Key Responsibilities
1. Client Support & Coordination
Serve as the first point of contact for client enquiries and intake.
Guide families and clients through the service process, including consultation scheduling and follow-ups.
Provide clear information about services and ensure a warm, client-centred experience at every touchpoint.
Respond promptly to internal and external enquiries via email, phone, and in-person interactions.
Schedule, register, and update client appointments and records accurately.
Manage client invoicing and payments, ensuring timely processing and proper documentation.
Maintain and update client databases to ensure completeness, accuracy, and confidentiality.
Collaborate with clinical and administrative teams to ensure effective client coordination and seamless service delivery.
Administrative & Operational Support Perform general administrative tasks to support the efficient daily functioning of the centre.
Contribute to facility upkeep and resource management to ensure a comfortable and professional environment.
Assist in vendor coordination, procurement, repair and service requests, and report preparation.
Support cross-functional coordination across departments to enhance workflow and operational efficiency.
Marketing and Digital Support Support marketing campaign planning and execution across digital and social media platforms (Facebook, Instagram, LinkedIn, Twitter, Blog, Email).
Assist in creating engaging written, visual, and video content for marketing channels.
Ensure regular updates and maintenance of social media platforms and the company website.
Contribute ideas to enhance the centre's online presence and community engagement.
Requirements
Diploma or Degree in Healthcare Management, Psychology, Business Administration, or a related field.
Strong communication and interpersonal skills with the ability to build rapport and handle sensitive client situations with empathy and professionalism.
Highly organised, detail-oriented, and proficient with digital tools and office systems.
Experience in educational, clinical, or client service environments is an advantage.
Empathetic, service-minded, and team-oriented, with a genuine passion for supporting clients wellbeing.
Excellent written and verbal communication skills in English and Bahasa Malaysia.
Strong multitasking and problem-solving abilities; able to adapt to changing priorities.
Proactive and independent, with strong initiative and accountability.
Proficient in Microsoft Office Suite, Google Workspace, and basic CRM or scheduling tools.
Prior experience in customer support, client coordination, or administrative roles is preferred.
Familiarity with social media platforms and basic marketing concepts will be an advantage.
