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Client Management, Analyst

  • Posted a month ago
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Job Description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

Responsible for the relationships with assigned clients.

Responsibilities

  • Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
  • Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
  • Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
  • Arrange and participate in internal and external client debrief
  • Act as door-opener to Segment management team
  • Responsible for proposing new product or initiatives for Direct Clients
  • To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
  • Involve in projects or initiatives that will further grow the overall CS business

Requirements

  • Possess a degree with business or equivalent.
  • Relevant working experience in commercial, client-facing role.
  • Possess strong presentation, planning, organization and analytical skills
  • Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
  • Strong team player, adaptable and versatile in working style
  • Independent, energetic, passionate, proactive, performance driven

More Info

About Company

AIA Group Limited, often known as AIA , is a Hong Kong-based American multinational insurance and finance corporation. It is the largest public listed life insurance and securities group in Asia-Pacific. It offers insurance and financial services, writing life insurance for individuals and businesses, as well as accident and health insurance, and offers retirement planning, and wealth management services, variable contracts, investments and securities.

Job ID: 128727701

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