Client Management, Analyst

AIA Group

Fresher

Malaysia, Kuala Lumpur

Posted a month ago
Be among the first 10 applicants

Job Description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

Responsible for the relationships with assigned clients.

Responsibilities

Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
Arrange and participate in internal and external client debrief
Act as door-opener to Segment management team
Responsible for proposing new product or initiatives for Direct Clients
To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
Involve in projects or initiatives that will further grow the overall CS business

Requirements

Possess a degree with business or equivalent.
Relevant working experience in commercial, client-facing role.
Possess strong presentation, planning, organization and analytical skills
Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
Strong team player, adaptable and versatile in working style
Independent, energetic, passionate, proactive, performance driven

More Info

Job Type:

Permanent Job

Industry:

Banking /Accounting /Financial Services

Function:

Insurance

Employment Type:

Full time

About Company

AIA Group

AIA Group Limited, often known as AIA , is a Hong Kong-based American multinational insurance and finance corporation. It is the largest public listed life insurance and securities group in Asia-Pacific. It offers insurance and financial services, writing life insurance for individuals and businesses, as well as accident and health insurance, and offers retirement planning, and wealth management services, variable contracts, investments and securities.

Job ID: 128727701

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Last Updated: 29-06-2026 08:08:03 AM

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