Client Relationship Senior Executive

Role Overview

We are seeking a dedicated and professionalClient Relationship Senior Executive to join our team. This role requires a strong background inpremium client servicing within the banking/financial industry, with the ability to converse fluently inMandarin and Englishto support our growing base of Chinese clients.

Job Responsible:

- Serve as the primary contact for clients across all products.

- Manage onboarding and maintain long-term client relationships, ensuring excellent service delivery.

- Anticipate and address client needs, concerns, and inquiries promptly.

- Proactively cross-sell relevant products and services based on client profiles.

- Maintain client records, communication logs, and service reports.

- Develop strategies to enhance client retention and loyalty, including appreciation initiatives and relationship-building activities.

- Gather and analyze client feedback to identify service gaps, and collaborate with internal teams to continuously improve products and service delivery.

- Ensure all client interactions adhere to internal policies and regulatory requirements, mitigating risks and upholding compliance standards.

Requirements

• Proven experience inclient relationship / premium service managementwithin the banking or financial services industry.
• Fluency in Mandarin(spoken and written) is essential to effectively serve Chinese clients.
• Strong interpersonal and communication skills with the ability to build trust and long-term relationships.
• Customer-focused mindset with problem-solving ability and attention to detail.
• Ability to work independently and collaboratively across teams in a fast-paced environment.