Client Service Lead & Functional SAP Consultant

Join us on a journey of endless possibilities

At Strada, possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Client Service Lead & Functional SAP Consultant

The Client Service Lead (Functional / Technical focus) manages accounts globally and is accountable for Strada's teams to provide services with the highest quality and guarantee its continuity as prescribed in the client contract. Is responsible for ensuring the proper delivery of the service and to maintain and develop relationships between the business unit and any internal or external stakeholder at all times, working collaboratively alongside the Account Leadership, colleagues of Professional services, Sales and any other involve teams to deliver end-to-end of the management of all service components on the contract scope both on a day-by-day and an ad hoc basis.

The CSL is responsible for the customer relationship in the areas of direct responsibility (regionally or globally, based on the specific account needs and assignments). Maintains functional/technical high-level knowledge of specific area of expertise and more specifically maintains the networking contacts to gather the necessary information to provide contractual and leadership advice regarding its application.

Key Responsibilities

• Accountable of the e2e management of all contractual service components on the contract scope, functionally and or / technically.
• Focuses on making things happen according to the company standards by working and interacting with all Strada internal teams.
• Creates a confident and collaborative environment, removes organizational barriers to performance, uses tools to document and monitor, acting to ensure delivery of expected results. Proactively creates and enhances strong internal networking to address challenges and opportunities through the right levels
• Ensures an in-depth knowledge of the contract's T&Cs, shares it with all relevant parties internally to enable and ensure correct management, execution and quality in implementation. Through strong knowledge of the contract, the CSL will ensure driving Change Requests (scope control).
• Accountable for operating cost targets, Proactive Root Couse Analysis (RCA's), SLAs, and reporting on services. Works to ensure that quality SLA data is provided via the reporting tools to our client (hrX Assist, SNOW and Business Object or any other defined tool) as part of the Governance Performance Reviews
• Responsible for cSAT and Cash Collection (Billing Processes)
• Supports Security Initiatives and will support accountable teams in any possible Security Incident. Is responsible for sharing the final Security RCA with the client along with the AD and based in the information created and shared by the Security and Delivery Teams
• Supports the AD in remediation Accounts, by working with the remediation team (when required) and other involved teams and pushing / aligning on the management of the plans driving to an earliest solution
• Accountable for sign-off of smooth Go-Lives, 3 months of Hypercare and conditional go-live actions.
• Sets the tone for our internal teams and brings the best of Strada to our clients
• Owns their Business – have a deep knowledge about their clients, their results (operational and financial), their internal dynamics, evolution and critical spots to be able then to combine these to Strada's capabilities and uses these to drive better outcomes for our clients and Strada
• Demonstrates the Client Service Leader key qualities of:
• Autonomy, Initiative and Proactivity. Responsibility and Ownership. Prioritization
• Flexibility and Adaptability: Positive, Willing To Attitude
• Listening. Written and Verbal Communication and Negotiation
• Works with key operational stakeholder within the Professional Services Organization to ensure service delivery conforms to Service Levels, consolidating the performance in the account and establishing where it does or doesn't meet SLA requirements.
• Ongoing management of client governance model, internally and externally, including execution.
• Acts as escalation point internally and for the customer within the region(s) / area of scope, including if proceed with respect to billing and Change Management / CRM, etc
• With professional level of English spoken and written.
• Knowledge of SAP environment is a plus
  
  

Education

• Bachelor's degree or any discipline aligned with the required skills and expertise.
  
  

At Strada, Our Values Guide Everything We Do

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
  
  

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.