Follow procedures to process new business/plan application, enter detail and accurate information, and create accounts accordingly in the company Software Tools.
To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD).
Evaluate all products by assessing the risks according to company guidelines and regulations.
To investigate all information and ensure timely escalation of alerts to the appropriate parties for further review.
Liaise with the Regulatory Compliance Officer for advice and other business units for information where required.
Advise clients on the progress of their applications/requests.
Follow up the request on rider added from existing clients.
To perform any incoming changes request.
Apply or adapt knowledge (obtained from training) to the task at hand.
Assist in general inquiries from client or broker via phone or written in a professional and courteous manner.
Perform other responsibilities and duties periodically assigned by supervisor/manager.
Who are we looking for
Candidate must possess at least a Degree or Diploma.
Russian Speaker is a must.
Please note this role will require you to work fully on site in Kuala Lumpur, Malaysia.
Experience candidate must have at least 1 year relevant hands-on experience in client services, insurance industry, banking and financial institution.
With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.
Proficiency in MS Office - Word, Excel and Outlook.
Sense of responsibility and patience.
Demonstrate strong analytical skills, data literacy, and attention to detail.
