Client Services Intern (Livechat)

In - Campus Students, graduates and graduated candidates who are willing to start from Intern (With Chance to convert to full time employees) are all welcomed to apply.

About Bybit,

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in space.

Responsibilities

• Real-Time Customer Support:Serve as the first point of contact, handling real-time chat and email inquiries with speed, accuracy, and professionalism.
• Case Management & Operational Workflow:Utilize Salesforce to efficiently manage and prioritize incoming cases based on predefined guidelines.
• Knowledge Management & Process Improvement:Assist in updating, housekeeping, and maintaining the internal knowledge database and Help Center articles based on recurring inquiries and resolutions.
• Ad-hoc Duties:Perform any other ad-hoc duties as assigned to support the broader Customer Service department's goals.

Requirements

• Currently pursuing or recently completed a Degree in Finance, Economics, Investment, Data-Science, Data Analytics, Business Administration, Business Management, or a Hospitality-related course.
• Must be able to speak and write fluently in Chinese and English to support our diverse user base.
• Excellent written communication skills with the ability to provide clear and concise support in a real-time chat environment.
• Strong problem-solving skills and the ability to multitask effectively under pressure.