Client Success Specialist

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider Antom, to serve SME worldwide with integrated O2O digital, payment and banking solutionsempowering Every Point Of Success in their business growth.

With a growing presence across Singapore, Malaysia and Vietnam, we're looking for passionate individuals to join our diverse and driven teams. Join us as we expand across Asia to create meaningful, small yet powerful changes for businesses around the world.

Our Position

We are seeking a dynamic and results-driven Client Success Specialist to nurture existing relationships within the vibrant mini-program ecosystem. You will be instrumental in ensuring partners maximize the potential of their mini-program investments. If you are passionate about the digital landscape and thrive on building lasting business partnerships, this is the perfect opportunity for you.

Key Responsibilities

• Act as the primary point of contact and trusted advisor for a portfolio of existing clients, ensuring exceptional satisfaction and long-term retention.
• Collaborate closely with our internal product, business development, and marketing teams to ensure flawless project execution and alignment with client expectations.
• Analyze client mini-program performance data (user engagement, conversion rates, etc.) to provide actionable insights and strategic recommendations for optimization.
• Proactively manage client communications, providing regular updates and reports on project status and performance.

Requirement

• Experience: 3-5 years of proven experience in an Account Management role, preferably within a digital agency or SaaS company.
• Client-Centric Mindset: Ability to build strong, trust-based relationships with both technical and non-technical stakeholders.
• Language Skills: Proficiency in Mandarin Chinese and English to effectively communicate with internal teams and external clients.

Preferred Qualifications (Nice-to-Have)

• Basic technical understanding of mini-program development frameworks, UI/UX principles, and API integrations.
• Experience using project management tools.
• Demonstrable knowledge of the mini-program ecosystem.