Client Support Specialist

About the role:

Join our growing team at and play a crucial role in ensuring our sales team's success! As a Client Support Specialist, you'll be at the heart of driving sales performance and efficiency. Your contributions will directly influence our sales team's ability to deliver top-tier results, making you a key player in our exciting expansion. If you thrive in a fast-paced environment and enjoy supporting a dynamic team, we'd love to hear from you!

Job description:

Generate & Manage Sales Leads: Play a vital role in initiating new sales opportunities by generating and processing fresh leads.

Lead Assignment: Compile and organize weekly lead lists, delegating them to account managers to ensure maximum coverage and follow-up.

Explore New Markets: Research and uncover new funding opportunities within Malaysia, staying ahead of industry trends.

Tender Management: Handle tender requests through Malaysia's e-Perolehan portal and other government agency platforms.

Administrative Excellence: Provide essential support to the sales team by preparing reports, presentations, and documents that enhance workflow efficiency.

Sales Support: Assist with quotes, follow-ups, events, workshops, and general sales operations to ensure smooth day-to-day operations.

Problem Solving: Be the go-to person for troubleshooting customer order issues and account-related queries, ensuring excellent customer satisfaction.

Sales Performance Monitoring: Track, analyze, and report on sales metrics, offering insights to drive improved performance.

Customer Service Excellence: Manage pending orders and customer requests, providing top-notch service every step of the way.

Process Improvement: Identify areas for growth and offer innovative suggestions to refine sales practices and optimize results.

Event Coordination: Research, identify, and build relationships with hotels and accommodation providers to organize impactful team-building and corporate events.

Logistics Management: Oversee the coordination of logistics for onsite training and team-building activities, including venue bookings, transportation, catering, and equipment setup.

Job Requirement :

-Diploma or higher qualification in Business Administration, Marketing, Communication or any other fields.

Proficiency in Microsoft Word, Excel, and PowerPoint.

-Fluency in English, Bahasa Malaysia, and ability to speak in Mandarin.

-Candidates with 1 to 2 years of relevant working experience or fresh graduates are encouraged to apply, as this is a junior level role.

We are looking for :

Strong organizational and multitasking skills, with a knack for staying on top of various tasks.

Proactive problem solver who enjoys taking initiative and making things happen.

Excellent communication skills and a collaborative mindset.

A keen interest in sales, technology, and market trends.

Experience in customer service, event coordination, or administrative support is a plus.

A positive, can-do attitude and the ability to thrive in a team-oriented environment.

About Trainocate :

-Dynamic Team as we are supportive, energetic team that values collaboration and innovation.

-Positive working environment as we enjoy flexible, balanced work environment that promotes well- being.

If you're interested, kindly submit your resume to the HR Manager at [Confidential Information] and apply for this position via LinkedIn as well.