Summary
About Guidewire
At Guidewire, we deliver the software that Property and Casualty (P&C) insurance companies rely on to protect their customers during crises, natural disasters, accidents, and cyber risks. Our core applications enable insurers to sell and underwrite policies, settle claims, and bill their customers. We also offer a suite of innovative products for data management, digital portals, and predictive analytics.
Hundreds of insurers worldwide use Guidewire's products, running on our cutting-edge Guidewire Cloud Platform, to handle billions of dollars in business. We are dedicated to providing the tools and technology that help insurers protect and support their customers when they need it most.
Job Description
The Opportunity
Guidewire's Cloud Engineering Team, part of Guidewire Global Support (GGS), provides 24/7 support for customers using Guidewire's software on the Guidewire Cloud Platform. The team focuses on automating processes to enhance system efficiency and reliability.
You play a key role in operating Guidewire's cloud platform for InsuranceSuite and InsuranceNow products, developing tools to optimize system availability and performance for multi-tenant SaaS environments.
What You Get To Do
- Operate as a start-up within a highly influential InsurTech company
- Participate in periodic infrastructure maintenance, deployment, upgrade, and migration activities to ensure high availability and compliance.
- Identify and automate infrastructure maintenance activities, maintaining and improving automation infrastructure to drive efficiency and reliability.
- Monitor alerts from infrastructure and application observability systems, responding swiftly to issues that could cause service disruption, and leverage learnings to develop proactive measures.
- Provide infrastructure and operational support for Guidewire's flagship, highly integrated Java-based InsuranceSuite and InsuranceNow SaaS applications.
- Participate in 24/7 emergency response rotations to ensure service availability
- Develop and deploy tooling to support 24x7x365 service operations of critical worldwide systems.
- Create system documentation and training materials to empower and educate our own and other Cloud Engineering teams.
- At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AIempowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
Required Skills
- Bachelor's Degree in Computer Science or related field with 4+ years of experience
- Cloud computing experience - AWS preferred.
- Experience in building, deploying, and managing scalable infrastructure on Kubernetes and AWS using Terraform and cloud-native tools.
- Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc.
- Familiarity with the Agile software development lifecycle
- Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
- Experience working with observability tools such as DataDog (Logging and APM).
- Good understanding of DevOps tools, CI/CD, and hands-on experience with git, Bitbucket and TeamCity
- Solid understanding of concepts surrounding containerized networking and all things IP
- Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
- Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, and application architecture.
- Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs.
- Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.
What You'll Bring
- A no-fear approach to ambiguity and a startup-like culture
- You enjoy teaching and being a mentor to others
- Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving
- Strongly analytical mind with a penchant for process development and enhancement
- Display a strong work ethic and do whatever it takes to get the job done
- A highly positive can-do attitude with a knack for being a team player
- Excellent communication skills and ability to explain complex technical concepts to a varied audience
- Demonstrate strong follow-through and consistently keep commitments to customers and employees
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
