Job Description

BACKGROUND

Baycom Sdn. Bhd. is a Malaysian based technology company with 25 years experience developing and implementing communication and information solutions.

In 2025, Baycom entered into a partnership with Gcore Labs. Through this partnership, Baycom is now offering scalable Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and advanced cybersecurity solutions as a robust, lower-latency, and cost-effective alternative to traditional hyperscalers.

We are looking for a Cloud Solutions Manager to join the team to build our regional footprint.

OVERVIEW

Responsible for driving design, development and delivery of Cloud, AI, CDN & Security solutions. For coordinating between customers, partners, vendors, sales teams, and technical teams to develop solution architectures, support pre-sales activities, manage technical proposals and tenders, ensure regulatory compliance, and oversee strategic technology initiatives.

ROLES & RESPONSIBILITIES

1.Business Development Support, Solution Architecture & Technical Leadership

Support sales providing technical expertise during customer engagements.
Evaluate technical requirements and recommend appropriate architectures.

2.Project & Stakeholder Coordination

Coordinate cross-functional teams to deliver customer requirements.
Manage discussions between customers, vendors, and internal departments.
Facilitate technical reviews and solution planning sessions.

3.Customer Deployment / Post Migration Support

Lead deployment of tailored cloud solutions, ensuring all architectural designs executed on time and adhere to industry best practices.
Act as technical escalation for post-deployment to troubleshoot complex infrastructure incidents, manage incident response, and ensure strict adherence to client Service Level Agreements (SLAs).

4.Partner & Vendor Management

Engage technology partners to evaluate products, services, and solution offerings.
Obtain technical, commercial, and compliance information from vendors.
Maintain strong working relationships with telco, cloud, CDN, and infra partners.

5.Product Strategy

Keep to date emerging technologies and new business opportunities.
Monitor and keep abreast of the latest regulatory requirements, policies, standards, and guidelines issued by MCMC and other relevant authorities.
Contribute to product positioning and market strategy.

CANDIDATE REQUIREMENTS

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
7+ years of experience in a client-facing technical role, such as Solutions Engineering, Technical Account Management, Pre-sales, or Systems Integration.
Knowledge of Cloud Infrastructure & Services such as Content Delivery Networks (CDN); OTT Platforms & Streaming Technologies; Network Architecture & Internet Transit, AI Cloud Infrastructure and Cybersecurity
Analytical mindset with the ability to troubleshoot complex integration issues on the fly and design scalable workarounds.
Ability to explain complex technical concepts, architectures, and limitations to non-technical stakeholders and executive leadership.
Excellent emotional intelligence with ability to manage client expectations, push back gently when necessary, and navigate difficult conversations.
Proven ability to work in a small, entrepreneurial and high energy team.