Call on 1 to 59 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments
Manage unsecured and secured accounts in the Debt Manager Collection System to prevent flow through of accounts to the following bucket and to achieve targeted delinquencies
Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected
Handle delinquent customers request for interest waivers, queries and complaints
Ensure that collection actions taken are within corporate guidelines, and collection policies
Able to take on additional tasks and/or projects when assigned.
Requirements:
Experience in collections/customer service/contact centre will be an added advantage
Possess good spoken English and third language proficiency will be an added advantage
Strong persuasive, negotiation and communication skills
Customer-oriented and has good customer service with active listening skills
