Collection Specialist (12-Month Contract)
Location: Penang
Working Hour 2:00 PM 11:00 PM
Work Mode: Hybrid
Salary : RM 4500 - RM 5000
Key Responsibilities
- Proactively follow up on overdue invoices via calls and emails to ensure timely payments.
- Implement and adhere to policies and procedures related to payment, cancellation, and service suspension/termination.
- Take full ownership of customer disputes, ensuring effective and timely resolution.
- Ensure compliance with internal controls and established financial processes.
- Perform reconciliations of Sales Ledger accounts to maintain accurate financial records.
- Provide prompt and professional responses to both customer and internal inquiries.
- Escalate debt-related issues to the Account Manager and Line Manager when required.
- Collaborate with Order Management, Customer Service, Cash Applications, and Sales teams to resolve queries efficiently.
- Provide customer support for refunds, payment discrepancies, tax forms, payment history, and account statements.
- Maintain up-to-date customer account information and documentation for review and reporting purposes.
- Support the global Credit and Collections team by sharing knowledge and assisting with team goals.
- Perform additional related duties as required.
Requirements
- Minimum 2 years of experience in a B2B collections or Accounts Receivable environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and customer service orientation.
- Detail-oriented, organized, and able to manage multiple priorities effectively.
- Proficient in MS Office (especially Excel).
- Experience with SAP, Salesforce, or HighRadius is an added advantage.
