Collections Coordinator

We're Hiring: Revenue & Collection Coordinator

Location: Petaling Jaya, Selangor

Contract: 12 months

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM / 10:00 AM – 7:00 PM

We are looking for a motivated and customer-oriented Revenue & Collection Coordinator to join our client's team.

Key Responsibilities:

• Build and maintain reliable, trusted, and long-term relationships with assigned customers

• Negotiate and encourage customers to fulfil their loan repayment obligations

• Provide customers with up-to-date information regarding their outstanding debt and available repayment channels

• Establish suitable repayment schedules based on customers financial situations

• Follow up with customers who do not fulfil their promises to pay

• Achieve KPIs set by the Collection Manager

• Provide high-quality customer service to delinquent customers while maintaining professionalism and empathy

Preferred Skillset:

• Experience in collections, credit control, debt recovery, or customer service

• Strong communication and negotiation skills

• Ability to handle difficult conversations with empathy and professionalism

• Goal-oriented and motivated to achieve collection KPIs

• Understanding of customers financial situations and repayment scheduling