Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide.
- Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies.
- Network Leadership: Our global network carries 24% of the world's internet routes, with over 7,600 petabytes of internet traffic traveling across it each month.
- Industry Recognition: Named a Leader for the tenth consecutive year in the 2023 Gartner Magic Quadrant for Network Services (Global).
- Great Place to Work: Certified as a Great Place to Work in America, Canada, Greater China, India, UK, Hong Kong & Singapore.
- Infrastructure: We own 710,000 km of subsea fiber (over 17 times around the equator) and 210,000 km of terrestrial fiber.
- Voice Traffic Leadership: Carry 53 billion minutes of wholesale voice traffic annually.
- Official F1 Connectivity Provider: Powering millions of users on Formula1.com and delivering cutting-edge connectivity for the F1 experience.
About the Role:
We are seeking a highly motivated and detail-oriented Collections Specialist to join our dynamic Collections Operations team. This critical role is responsible for managing customer receivables, ensuring the timely collection of outstanding payments, and maintaining the health of our debtor ledger. The successful candidate will be instrumental in managing relationships with our high-value accounts in the APAC region and achieving key collections targets. The ideal candidate thrives in a fast-paced environment and possesses exceptional communication skills to manage relationships with our key clients in the APAC region.
Key Responsibilities:
Collections Management & Target Achievement
- Maintain customer receivables through proactive and professional engagement.
- Execute effective collection strategies to ensure the achievement of monthly and quarterly collection targets.
- Systematically reduce the outstanding balance within various ageing buckets of the customer portfolio.
- Communicate with customers via phone calls and email follow-ups to negotiate payment plans and resolve queries.
Account Analysis & Issue Resolution
- Perform detailed analysis of customer accounts to identify trends, discrepancies, and root causes of payment delays.
- Track incoming payments and ensure the accurate and timely application of all received funds in the accounting system.
- Escalate complex or protracted issues related to disputed invoices, pricing, or service delivery to management or appropriate departments for swift resolution.
- Take appropriate and timely action on delinquent accounts in line with company policy.
Key Qualification & Experience:
- 23 years of professional experience in an Accounting or Finance role, specifically focused on managing Accounts Receivable (AR) or collections operations.
- Competency in MS Office Suite (especially Excel for analysis and reporting).
- Excellent spoken and written communication in English and Mandarin or Cantonese. This is essential for effective interaction with customers located in the China, Hong Kong, and Taiwan regions.
- Bachelor's or master's degree in finance & accounting, or commerce.
We are an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We celebrate differences and ensure that all qualified applicants receive fair consideration for employment, regardless of race, colour, religion, gender, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity drives innovation, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.
