Commercial Operations, Marketing | Mandarin Speakers

Commercial Operations Specialist – In-App Marketing need at 1st Avenue, Petaling Jaya

Basic Salary : RM5,000 - RM6,000

Working Hours : 10am - 7pm (Monday - Friday)

Industry: Technology / Digital / E-commerce

Language: Mandarin / Chinese & English

About the Role

We are looking for a Commercial Operations Specialist to support in-app marketing campaigns and commercial initiatives. You will work closely with Marketing, Commercial and cross-functional teams to execute campaigns, manage in-app content and optimise user journeys.

This role is ideal for someone who is tech-savvy, detail-oriented, proactive and comfortable working with marketing technology tools and data.

Key Responsibilities

Commercial Operations

• Support in-app marketing campaigns, including promotions, banners, EDMs and other campaign content.
• Use internal tools and systems to configure and execute marketing campaigns.
• Become a subject matter expert in internal marketing and campaign management tools.
• Ensure campaigns are executed accurately and within agreed timelines.

Campaign Planning & Collaboration

• Work closely with Marketing and Commercial teams to design effective in-app user journeys.
• Collaborate with cross-functional teams to align campaign objectives and execution.
• Support the team in identifying opportunities to improve campaign operations and user experience.

Performance Tracking

• Monitor campaign performance and prepare monthly performance updates.
• Analyse campaign data and identify areas for improvement.
• Support continuous optimisation of campaign execution and user experience.

Requirements

• Strong experience in commercial operations, marketing operations, campaign operations, digital marketing or a related field.
• Fluent in Mandarin/Chinese and English, both written and spoken.
• Comfortable working with marketing technology (MarTech) tools and platforms.
• Strong Excel skills, particularly when working with large datasets and campaign configurations.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Detail-oriented with the ability to manage multiple campaigns and deadlines.
• Experience with HTML5, Leanplum or other communication/campaign coding tools is an advantage.

What We're Looking For

• Proactive problem solver who can identify and resolve operational issues.
• Strong collaborator who enjoys working with different teams.
• Someone passionate about improving digital and in-app user experiences.
• Adaptable and comfortable working in a fast-paced and constantly changing environment.
• Willing to support the team and take on additional responsibilities when required.

Nice to Have

• Experience with Leanplum or similar in-app communication platforms.
• Basic knowledge of HTML5 / HTML coding.
• Experience handling large datasets and campaign configurations.
• Experience in digital marketing, app marketing or marketing technology.

Interested candidates are encouraged to apply now!

Interested Please send your CV to [Confidential Information]