Commercial Routing Manager

Company Description Globe Teleservices Pte. Ltd. is a Singapore-based telecom conglomerate that enables businesses to achieve seamless global connectivity through transformative communication solutions. The company delivers next-generation services in A2P monetization, omnichannel messaging, anti-fraud solutions, and cloud services, helping clients enhance customer engagement and strengthen infrastructure. Its products and services focus on revenue monetization, fraud prevention, addressing network vulnerabilities, and revenue assurance. Globe Teleservices works closely with leading mobile operators and regulators worldwide to digitize services and maintain robust operational standards. The organization has a strong global presence, with offices in Dubai, India, Malaysia, UAE, USA, Serbia, Tanzania, and Nigeria.
Role Description The Commercial Routing Manager is a full-time, on-site role based in Kuala Lumpur. This role is responsible for managing and optimizing international voice and messaging routing to ensure commercial profitability and high-quality service delivery. The Commercial Routing Manager will analyze traffic patterns, negotiate and manage commercial agreements with partners, and coordinate routing changes to maximize margin and performance. Daily responsibilities include monitoring key performance indicators, collaborating with technical and commercial teams, implementing routing strategies in line with business goals, and resolving routing-related issues in a timely manner. The role also involves preparing regular reports, supporting business planning activities, and contributing to continuous process improvement across routing and commercial operations.
Qualifications

• Candidates should possess strong Analytical Skills to interpret traffic data, evaluate routing performance, and support data-driven decision-making.
• Candidates should possess Commercial Management and Business Planning skills to develop profitable routing strategies, manage pricing, and support revenue growth initiatives.
• Candidates should possess Team Management skills to collaborate effectively with cross-functional teams and coordinate activities with internal and external stakeholders.
• Candidates should possess Contract Management skills to negotiate, review, and manage agreements with carriers, vendors, and other commercial partners.
• Relevant experience in telecom routing, international voice or messaging, or wholesale telecom operations is highly beneficial.
• Strong communication and stakeholder management skills, with the ability to work in a fast-paced, multicultural environment.
• Bachelor's degree in Business, Telecommunications, Engineering, or a related field, or equivalent practical experience.
• Proficiency in using reporting tools and Excel, and familiarity with telecom routing platforms or OSS/BSS systems is an advantage.