Commercial Support Executive / Manager

Company Description

In Vino Veritas Sdn Bhd is among Malaysia's leading distributors of wines and spirits. Inspired by the Latin phrase In Vino Veritas, meaning In wine, there is truth, the company has built a reputable name in the industry. Known for its quality offerings and strong expertise, the company takes pride in serving a diverse clientele across Malaysia. It is dedicated to delivering premium products and services while maintaining long-standing relationships with customers.

Key Purpose

• Own and manage the Commercial Digital tool, to prepare, track, measure and manage brands and commercial performances as well as Commercial team's efficiency and productivity, against agreed objectives / KPIs
• Build, manage and continuously enhance / improve the commercial infrastructure, systems and processes, working closely with Commercial and Trade Marketing teams, to produce data and insights, provide relevant commercial and administration support, that will help drive brand and commercial strategies.
• Be an integral member of the overall company, in delivering strong commercial outcomes, improve commercial efficiencies and effectiveness, and maximize Return-On-Investments, by providing strong commercial administration and analysis, e.g. managing and tracking trade deals and claims, contracts, etc.

Responsibilities

Commercial Digital Tool

• Own, manage and continuously improve the Commercial Digital tool, Commercial team's productivity and efficiency, business target setting and tracking, commercial reporting and analytics, market trend analysis, as well as commercial / trade claims process and accuracy.
• Ensure all relevant commercial and market data, both internal and external, are up-to-date and accurate, that the key functionalities can be easily accessible and utilised, to allow for strategic, commercial and operational decisions to be made based on these data.
• Discover actionable insights by triangulating business, trade and commercial data (derived from multiple sources) to form business, brand and portfolio strategies, developing bottom-up annual plans, as well optimising the Return-On-Investment (ROI) for our A&P and trade investments.

Commercial Management

• Work with Commercial Director, Trade Marketing and Finance team to ensure compliance to guidelines and Standard Operating Procedures (SOPs), ensuring transparency and accuracy in the management and tracking of A&P and other trade investments and expenses, through sourcing, tracking and reconciliation of both internal and external data.
• Develop a measurement and evaluation (M&E) process that enables regular and consistent cycle of review, learn and adapt, including creation of a library of business and commercial reports that provides insight and enables the right decisions, to deliver optimum Commercial team performance and business outcomes.
• Drive and ensure all agreed and routine reports, including ad hoc / related commercial ones, are submitted on time, aligned to expectations and in agreed format, by all stakeholders, both internal and external
• Own, manage and update the company's list of customers contracts and track their performances, e.g. actual revenue and investments versus plan or budget, duration, etc.

Key Competencies

Analysing & Interpreting

• Analyses numerical data, verbal data and all other sources of information
• Breaks information into component parts, patterns and relationships
• Probes further and gathers comprehensive information for greater understanding of a problem and to support decision making

Learning & Researching

• Rapidly learns new tasks and commits information to memory quickly
• Demonstrates an immediate understanding of newly presented information
• Manages knowledge (collects, classifies and disseminates knowledge of use to the company)

Working with People

• Demonstrates an interest in and understanding of others
• Is a team player and works in a manner which creates synergy within the team, adapts to the team and builds team spirit
• Listens, consults, supports and care for others and communicates proactively

Planning and Organising

• Has strong attention to detail
• Identifies and organises resources needed to accomplish tasks
• Manages time effectively, monitors performance against deadlines and milestones

Delivering Results and Meeting Expectations

• Focuses on both external and internal customers needs
• Sets high standards, monitors and maintain quality, quantity and productivity
• Works in a systematic, methodical and orderly way

Adapting and Responding to Change

• Adapts interpersonal style to suit different people and situations
• Shows interests in and accepts new experiences, new ideas and change initiatives
• Deals with ambiguity, adapts to changing circumstances, making positive use of the opportunities it presents

Skills & Qualifications

• Strong skills in Microsoft, especially Excel.
• High analytical skills, comfortable with numbers, with good knowledge of Finance.
• Previous experience in deploying and working on Sales Force Automation/Management Tools, ideally from a FMCG environment.
• Experience in outlet universe, territory and journey plan mapping.
• Ability to engage and influence commercial stakeholders.
• Strong ability to multi-task in fast-paced environment.
• Attention to details in developing and maintaining databases, processing of information and on- going data integrity.