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Shopee

Compliance & Driver Operations Associate – ShopeeFood

Shopee
Malaysia, Kuala Lumpur
1-3 Years

This job is no longer accepting applications

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  • Posted 2 months ago

Job Description

Job Description:

  • Monitor and Enforce Compliance: Oversee rider adherence to company policies by conducting investigations, managing daily suspensions, and resolving escalated complaints.
  • Stakeholder Engagement: Collaborate with Government Affairs and Legal teams to attend and represent the company in local authority and government events related to p-hailing (e.g., MIROS, JPJ, state governors).
  • Operational Performance Tracking: Build and maintain performance monitoring tools (e.g., productivity trackers, QMS dashboards) to assess rider compliance, track trends, and support continuous operational improvements.
  • Process Improvement & Efficiency: Identify inefficiencies in compliance workflows and implement enhancements to improve rider behavior, reduce compliance violations, and strengthen driver retention.
  • Data Optimization: Develop and refine internal data templates to boost agent productivity and minimize manual errors in compliance operations.
  • Risk Mitigation & Regulatory Adherence: Lead risk management efforts by identifying and resolving compliance-related issues, ensuring alignment with both regulatory requirements and internal policies.
  • Cross-Functional Coordination: Manage cross-functional initiatives, such as the Quality Management System (QMS), to improve data accuracy, streamline processes, and enhance collaboration with CS and Fraud teams.
  • Rider Support & Satisfaction: Provide direct support to riders through 1:1 engagement, resolving issues, addressing feedback (including from merchant teams), and promoting rider satisfaction and retention.
  • Service Level Monitoring: Track and uphold service level agreements (SLA) across all compliance-related functions to ensure timely responses, operational excellence, and accountability.


Requirements:

  • At least 1-3 years of working experience in any related operations management background.
  • Able to work as an individual and also with the team.
  • Independent and flexible to take on new tasks.
  • Analytical skill would be an added advantage.
  • Familiarity in MS Excel and MS PowerPoint to analyze and translate trends and presentation.
  • Having exposure to E-commerce background is a plus point.
  • Excellent command of English and the ability to converse fluently in other languages (eg Bahasa Melayu, Mandarin) will be an added advantage.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Operations Management
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 129365187

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Last Updated: 18-10-2025 03:17:46 PM
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