- Competitive Salary
- Opportunity to grow a team
About Our Client
The hiring company is a large organization operating in the technology and telecoms industry. They are known for providing innovative digital solutions and services to a diverse range of clients, ensuring operational excellence and cutting-edge technological advancements.
Job Description
- Ensure compliance with company standards and regulatory requirements.Lead and coordinate 24×7 L1 SMC Monitoring operations, supervising shift activities and ensuring continuous monitoring of servers, networks, storage, databases, backups, and applications.
- Manage staffing and shift rosters, including scheduling duties, arranging backfills for leave/emergencies, and ensuring adequate monitoring coverage at all times.
- Provide technical guidance for L1 troubleshooting, supporting first‑level diagnostics, validating escalations, and ensuring smooth event monitoring operations.
- Oversee incident and escalation workflows, ensuring proper shift handovers, acting as Incident Coordinator during major incidents, and guiding the L1 team on daily incident handling.
- Execute service and change requests, coordinating with System and Application teams, validating SOPs, and ensuring L1 staff have required training and access before SOP sign‑off.
- Perform complex daily operational tasks, including batch job monitoring, automation scripts, backup job oversight, and infra/application tasks as defined in SOPs.
- Ensure compliance with company security policies, maintaining adherence to standards and operational governance within L1 monitoring responsibilities.
- Prepare operational reporting and documentation, delivering daily/weekly/monthly/ad‑hoc reports and participating in SMC Lead-assigned activities to maintain operational excellence.
The Successful Applicant
A Successful Console Support Shift Lead Should Have
- A strong background in technology or a related field, ideally within the technology and telecoms sector.
- Proficiency in IT systems and troubleshooting methodologies.
- Effective leadership skills with the ability to manage and motivate a team.
- Excellent problem-solving and decision-making abilities.
- Strong communication skills for liaising with internal teams and stakeholders.
- Flexibility to work in shifts, including nights, weekends, and holidays if required.
- A commitment to maintaining operational efficiency and delivering quality service.
What's on Offer
- Contract - 1 year - extendable
- Medical benefits
- Shift allowance
- Opportunity for leadership growth
If you are ready to take the next step in your career as a Console Support Shift Lead, we encourage you to apply today!
Contact: Charlene Fernandez
Quote job ref: JN-032026-6978826
