Contact Center Solutions Engineer (Genesys)
Contact Center Solutions Engineer (Genesys)
LenovoThis job is no longer accepting applications
Job Description
What You’ll Do:
- Design, configure, and manage Genesys platforms (Cloud or Engage)
- Build and maintain IVR flows, ACD logic, call routing, and CTI integrations
- Integrate Genesys with CRM tools like Microsoft Dynamics
- Monitor system performance and improve voice infrastructure reliability
- Partner with global teams to deliver scalable, user-friendly solutions
- Provide expert guidance on contact center architecture and voice strategy
What You’ll Bring:
- 3+ years of experience in contact center systems or voice platforms
- Strong hands-on experience with Genesys (Cloud/Engage)
- Good grasp of telephony (IVR, SIP, VoIP, SBCs, etc.)
- Experience integrating with CRMs (especially Dynamics)
- Understanding of agent operations, call flows, and KPIs
- Excellent problem-solving and cross-team collaboration skills
- English fluency; Mandarin is a plus
More Info
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About Company
Lenovo is a global technology company headquartered in Beijing, China, and Morrisville, North Carolina, USA. It is one of the world’s largest manufacturers of personal computers, known for its ThinkPad laptops, IdeaPad series, and Legion gaming systems. Lenovo also produces smartphones, tablets, servers, storage devices, and smart home products. The company is known for its innovation, strong R&D capabilities, and a significant presence in both consumer and enterprise markets.