Contact Centre Agent

About the role

To conduct inbound with DMP customers, explain and advise customers on DMP account status, outstanding arrears, and relevant information. Negotiate acceptable payment plans and deadlines to resolve arrears amounts based on payment simulation provided by HDMD.

Key responsibilities

• Conduct inbound calls with DMP customers
• Explain and advise customers on DMP account status, outstanding arrears, and relevant information
• Negotiate acceptable payment plans and deadlines to resolve arrears amounts based on payment simulation provided by HDMD
• Meet daily targets for call performance while upholding professional standards and call ethics
• Record customer information and queries for each call in the customer relationship management system for record keeping purposes
• Report and escalate customer complaints, service requests, or other matters promptly to the technical team
• Perform ad-hoc tasks as required by Supervisor, Section Head, or Head of Department

About you

• SPM with call centre experience, or fresh graduate with no experience acceptable