- Answers inbound calls/chats and makes outbound calls, as necessary
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the companys products or services and generate interest in the offer
- Upsell products and services
- Research needed information using available resources
- Process orders, forms, and applications
- Route calls to other team members whenever needed
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling with
- Report on customer feedback
- Complete call logs and reports
- Manage & update customer databases
- Follow-up on customer calls
- Boost customer loyalty by offering a proper experience over the phone.
- Complete work with some degree of supervision.
- Sales experiences will add advantages.
- Able to speak Bahasa Indonesia will be an added advantage.
Job Types: Full-time, Permanent
Pay: RM3,
- 00 - RM3,500.00 per month
Benefits: - Free parking
Maternity leaveSchedule:Supplemental Pay: Yearly bonus
Application Question(s):
- Have you worked as a Call Centre before
What's your expected monthly basic salary- How many years experience do you have as a Call Centre Role
Education:
Experience:- Customer service: 1 year (Preferred)
Language:
Indonesian and English (Preferred)
