Contact Centre Executive (Cantonese Speaker)

Contact Centre Executive (Cantonese Speaker) - Insurance Employee Benefits & Claims

Our client, a leading provider in the insurance and employee benefits space, is looking for a Contact Centre Executive (Cantonese Speaker) to support their clients employees and HR teams on medical insurance benefits and claims. This role is suited for candidates with hands-on experience in insurance claims, medical claims or insurance customer service.

What You'll Be Doing

• Handle inbound calls and email enquiries from ecustomers regarding medical benefits, claims and employee wellness programmes
• Process and review flexible benefits and self-funded claims, ensuring supporting documents are complete and in line with relevant guidelines
• Assess claims and follow up with employees or HR teams where additional information or documentation is required
• Manage customer complaints and more complex claims-related enquiries through to resolution
• Maintain accurate case records and customer information within the CRM system
• Monitor and follow up on outstanding cases with internal and external stakeholders to ensure timely resolution
• Support the team in maintaining consistent service and contact centre quality standards
• Assist with ad-hoc operational tasks and projects as required

What We're Looking For

• 2-4 years of relevant experience in customer service, contact centre, claims processing or a related role
• Experience within insurance, healthcare, employee benefits or medical claims will be an advantage
• Exposure to claims assessment/adjudication, flexible benefits or health insurance is highly preferred
• Comfortable working with CRM systems and/or claims management platforms
• Strong attention to detail, with good organisational and time-management skills
• Able to manage multiple enquiries or cases while maintaining accuracy and service quality
• Good problem-solving and communication skills, with a proactive approach to resolving customer issues
• Fluent in spoken Cantonese and able to communicate professionally with customers
• Comfortable working on a rotating schedule between 8:00 AM and 7:00 PM