Job Description
Responsibilities
Our mission is to build a world where people can safely discover, create and connect. The AI Data Service and Eco Operations (ADSEO) team is responsible for the operation of security model training, and iteration under TikTok and other international products, to ensure product security and create a good atmosphere for content creation and community interaction. You will have the opportunity to join the fast-growing space of AI and contribute to the development of cutting-edge products.
Responsibilities
1. Maintain Content-related Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
2. Produce, validate, and maintain high-quality Testing Sets (based on COG) for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
3. Analyze complex, ambiguous, and high-risk cases to provide structured clarifications, reduce enforcement discrepancies, and inform the Content Judgement team for improvements.
4. Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
5. Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
6. Collaborate cross-functionally with Policy Judgement QAs, internal QAs teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
Qualifications
Minimum Qualifications:
- Bachelor's degree and above or equivalent working experiences in a short video product user area.
- At least 1 year of training experience in trust and safety or policy.
- Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
-Strong presentation skills along with diverse communication and interpersonal skills.
- Familiar with Microsoft Office Suite (PPT / Excel / Word).
- Flexibility to move between projects based on business needs and willingness to travel abroad to a nearby country for a short period of up to 1 month (if any).
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
