Content Moderation - Mandarin

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

Labeling and filtration of content

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• Minimum Education is Diploma with 2 year work experience
• Freshers with Bachelor's degree are also welcomed
• Native Mandarin / Chinese Langauge
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Ability to rotate shifts, as needed

Job Location: NU Tower, Kuala Lumpur, Malaysia

Immediate joiners

Language Requirements: English, Native Mandarin