Content Moderation - Mandarin

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

Labeling and filtration of content

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

Minimum Education is Bachelor

Good English communication skills

Courteous with strong customer service orientation

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Ability to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

Job Location: Lot 1217, Seksyen, 57, Jln Sultan Ismail, 50250 Kuala Lumpur - Equatorial Plaza

24/7 Rotational Shift

Immediate joiners

Language Requirements: English, Mandarin