Review tasks and transactions regularly, with frequency determined by business needs.
Provide real-time feedback to moderators, map error trends, manage bottom quartile performance, and improve overall agent-level performance.
Stay informed about news and current affairs, especially in international markets like the US.
Identify gaps and gray areas in policies and guidelines based on real-world data.
Document and store edge cases and nuanced examples among moderated content to create reference able repositories.
Requirements
Degree in journalism, communication, Japanese language, or a similar field.
2 to 3 years of audit/review experience or equivalent newsroom experience (print/digital/TV) such as desk editing or proofreading.
Familiarity with universal news and media editorial policies.
Fluent in Japanese language, both oral and written, with excellent comprehension skills in Business English. Familiarity with Kanji characters is required.
Ability to work under pressure and make sound judgment calls.
