Content Quality Reviewer

Key Responsibilities

• Review and assess user-generated content, including text, images, videos, and audio, to ensure it complies with our content guidelines and policies
• Enforce content policies consistently and fairly, taking appropriate action on content that violates guidelines, which may include content removal, warnings, or escalating issues to higher management
• Verify the accuracy of information in content submissions, checking for factual errors, plagiarism, and misleading information
• Stay up-to-date with changing content policies and guidelines, and ensure all content adheres to legal and regulatory requirements
• Communicate with users to provide guidance on content policy violations, answer questions, and address concerns in a professional and courteous manner
• Maintain accurate records of content reviews, actions taken, and any relevant user interactions, ensuring proper documentation for audit and reporting purposes
• Provide feedback and insights to improve content policies, guidelines, and the review process
• Collaborate with cross-functional teams, including legal, customer support, and moderation teams, to resolve complex content-related issues
• Stay informed about emerging content trends and threats on the internet to proactively identify and address potential issues

Requirements

• Minimum Degree qualification
• Customer Service / Call Center /Telemarketing / Sales Support Back-end / Operations / Administrative roles
• Content Moderation / Data Processing (added advantage)
• Fresh graduates are encouraged to apply
• Proficient in English and Malay (reading, writing, speaking)
• Interest in social media, digital content, and online trends