Contractor Care Specialist

About Us:

At Spencer Ogden, our mission is to lead globally in Sustainability Staffing. We're proud recipients of several prestigious awards, including the Best and Brightest in Wellness (2021 & 2022), Top Workplaces (2022), and the Sustainability Award (2022).

We are dedicated to providing top-notch services to both our clients and contractors. We pride ourselves on creating a supportive environment where everyone is valued.

As we continue to grow, we are looking for a Contractor Care Coordinator to join our team. This is a pivotal role in ensuring contractors have a seamless and positive experience throughout their assignments.

This is a business critical role and would suit someone coming from a candidate focused recruitment role within a contract agency environment OR someone with exposure to Asia and Pacific labour laws alongside strong customer service and organisation/administration experience.

Key Responsibilities:

As a Contractor Care Coordinator, you'll be at the heart of contractor support and logistics. Your responsibilities will include:

Contractor Support:

• Serve as the primary contact for contractors, addressing queries and resolving issues.
• Regularly check in to meet their needs and offer support via phone and email.
• Coordinate timesheet submissions, ensure timely approvals, and manage contractor expenses with proper documentation.
• Organise welcome calls for new contractors and assist with pre-assignment queries.
• Ensure compliance with legislation and location changes, in collaboration with payroll teams. Monitor feedback to improve service.

Database Management:

• Manage contract extensions and upload documentation to the CRM (Bullhorn).
• Keep contractor records current.
• Perform routine system audits for accuracy.

Logistics:

Coordinate visa, work permit applications, and travel logistics for contractors, ensuring mobilization and demobilization with client approvals.

Ad Hoc:

Share potential leads and candidates with the sales team and assist with additional duties as assigned by your manager

What We're Looking For:

• Proven experience in contractor care, contractor management, or customer service.
• Experience in contract recruitment is an advantage.
• Strong problem-solving abilities and proactive issue management.
• Exceptional communication and interpersonal skills.
• Excellent organisational skills, with an ability to manage multiple tasks efficiently