Contractor - (User Experience)

If you are looking to excel and make a difference, take a closer look at us…

User Journey Execution & Strategy

• Drive end-to-end user journey design, information architecture, user flows, and wireframing across digital banking channels.
• Develop concept designs and experience strategies for new initiatives and channel features.
• Partner with dedicated UI Designers by providing structural UX wireframing and journey direction.
• Integrate clear UX copywriting (screen copy, flows, notifications) aligned with brand guidelines.
• UI design and prototyping skills are an added advantage.

Data-Driven Research, Insights & Workshop Facilitation

• Incorporate product analytics, customer feedback, and data-driven insights into design decisions to continuously improve user journeys.
• Plan and execute qualitative/quantitative research (usability testing, interviews, A/B testing, personas) to validate concepts and measure experience impact.
• Co-facilitate design workshops, co-creation sessions, and design sprints with cross-functional teams to align on data-backed solutions.
• Benchmark digital experiences through competitor analysis and industry leading practices to uncover growth and optimization opportunities.

Quality Control & Governance

• Conduct Usability Acceptance Testing (UAT), translation/content reviews, and usability audits before release.
• Maintain internal UX processes, design system standards, and governance to ensure consistent touchpoint quality.

Stakeholder Collaboration

• Work directly with product, technology, business, and compliance teams throughout the development lifecycle.
• Clearly present user scenarios, journey maps, data insights, and research findings to key stakeholders.

Job Requirements

• Degree/Advanced Diploma in Interaction Design, HCI, Service Design, Mass Communication, or related fields.
• 4-5 years of hands-on experience in UX Design, Interaction Design, or Service Design within digital banking, fintech, or agency environments.
• Proven track record in delivering complex journeys, leveraging analytics for data-driven design choices, facilitating/co-facilitating workshops, running research, and conducting UAT/usability reviews.
• Core expertise in journey mapping, wireframing, information architecture, workshop co-facilitation, and tools (Figma, Adobe XD, etc.).
• Ability to translate qualitative research, data analytics, and user feedback into clear design requirements.
• Strong foundation in UX copywriting principles, brand guidelines, and Design Thinking.
• UI design and prototyping skills are an added advantage.
• Multilingual written skills (English, Bahasa Malaysia, or Chinese) are an added advantage for localized messaging reviews.