COO of ISAP

Job Description

Management & oversight of COO Office teams in Information Systems Asia Pacific ISAP.

Lead and Supervise COO teams in ISAP

Key activities & responsibilities of the teams, along with some directly managed:

• Lead IT Second Line of Defense activities (supervisory controls) & COO Office First Line of Defense functions (operational controls)
• Oversee Budget & Financial Management to meet MTP financial objectives
• Manage Operational Support & Services, including facilities & premises management
• Ensure Technology Risk Management compliance in accordance with MAS guidelines
• Oversee Security & Business Continuity Planning (BCP) initiatives
• Monitor & govern IT service delivery for the ISAP platform, including SLA oversight
• Manage sourcing activities, administration of external contractors, and alignment with global sourcing strategy
• Lead Procurement processes and related activities
• Coordinate Internal and External Communications
• Drive and support Transversal (cross-functional) projects
• Contribute to & supervise the preparation of strategic materials & documentation presented to the Strategic Committee
• Participate in the ISAP Management Committee & work closely with all committee members
• Support the design, implementation, and execution of the ISAP and ISR transformation roadmap (geo-sourcing, AI, workforce, and related initiatives)
  
  

Supervise and oversee COO Office teams & activities in ISAP:

• Ensure that all activities within the teams scope of responsibility are delivered on time, meet quality standards, and are executed in a cost-effective manner
• Continuously monitor internal customer satisfaction with services delivered by the COO Office, and develop & implement initiatives to further enhance service quality
• Lead talent management and workforce development initiatives across the teams
• Ensure that all team members adhere to and uphold the Crédit Agricole CIB Code of Conduct
• Maintain comprehensive, up-to-date documentation of all relevant rules, guidelines, procedures, and processes
• Drive and oversee change management activities whenever and wherever required
• Promote a culture of continuous improvement, operational efficiency, and innovation through ongoing evaluation & implementation of enhancement initiatives, with a strong focus on AI tools adoption across COO office sections
  
  

Manage high level of issues between his teams and other parties:

• Coordinate closely with Head Office teams, including ISR, GSP, FIX, RPC, and CPL, to ensure effective alignment and execution of shared objectives
• Maintain strong collaboration with teams across ISAP, the Singapore Branch, ISR APAC, other relevant internal stakeholders, and external vendors as required, Ensure close alignment with Singapore Branch Management on common initiatives & priorities, while fostering timely & effective information sharing
• Maintain proactive coordination with Branch Management to provide assurance that key risk areas are appropriately identified, covered, and managed.
  
  

Complément

Legal And Regulatory Responsibilities

Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer

Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence

Application criteria

Company Crédit Agricole CIB

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission

• By balance sheet size - The Banker, Juillet 2025