Coordinating Nurse_Based in KL

Location: Kuala Lumpur (Fully Onsite)

Employment Type: Full-time, Permanent

Working Hours: Monday to Friday, 8.00am–6.00pm, plus 1–2 Saturdays per month. Working arrangements may change based on roster requirements.

About the Role

Are you an experienced Registered Nurse looking to move beyond traditional bedside nursing while continuing to apply your clinical knowledge

We are looking for a Coordinating Nurse to join our Kuala Lumpur Assistance Centre. In this role, you will provide clinical assessment, case coordination and medical assistance support to individuals requiring healthcare services across Malaysia and the wider Asia region.

You will work closely with doctors, medical directors, healthcare providers and operational teams to assess medical situations, monitor treatment, arrange appropriate referrals and support medical transportation when required.

This role is suited to an experienced acute-care nurse who is confident making clinical assessments, communicating with patients and medical professionals, and managing multiple cases in a fast-paced environment.

Key Responsibilities

Medical Assessment & Case Coordination

• Receive and assess medical-related calls and assistance requests, including telephone-based clinical assessment.
• Review patients clinical conditions and identify appropriate next steps.
• Collect relevant clinical, logistical and background information.
• Monitor outpatient and inpatient cases to ensure appropriate treatment and continuity of care.
• Prepare clinical recommendations and escalate complex or high-risk cases to the Medical Director or Coordinating Doctor.
• Provide accurate and comprehensive handovers between shifts.

Medical Referrals & Stakeholder Coordination

• Coordinate referrals to suitable hospitals, specialists and healthcare providers based on patients clinical needs.
• Liaise with treating doctors, hospitals and medical departments to obtain clinical updates.
• Communicate with patients, family members, employers and corporate clients.
• Maintain effective working relationships with internal medical teams and external healthcare providers.

Medical Documentation & Reporting

• Maintain accurate and timely medical case documentation, case summaries and progress reports.
• Communicate clinical information clearly to medical and non-medical stakeholders.
• Ensure medical information is handled in accordance with company protocols and confidentiality requirements.

Medical Transportation & Evacuation Support

• Support the planning and coordination of medical transportation and evacuation cases.
• Escalate medical transportation requests for review and approval by the Medical Director.
• Participate in local or international medical evacuation, escort coordination or nursing duties when required.
• Support medical facility assessments, audits and provider reviews where applicable.

Job Requirements

Qualifications & Clinical Experience

• Diploma or Advanced Diploma in Nursing.
• Registered Nurse with a valid Annual Practising Certificate (APC 2026 & 2027).
• Minimum 3 years of clinical experience in an Emergency Department, Intensive Care Unit (ICU) or another high-acuity clinical environment.
• Strong clinical assessment skills, sound clinical judgement and the ability to make appropriate recommendations within your clinical scope.
• Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certifications are preferred.

Relevant Experience & Skills

• Previous experience in medical assistance, clinical case management, telehealth, insurance, medical coordination or patient transfer is advantageous.
• Exposure to medical evacuation, repatriation or ambulance coordination is an advantage.
• Experience working in an international, corporate or client-facing environment is beneficial.
• Strong written and spoken English, including clinical documentation and report-writing skills.
• Confident communicating with patients, doctors, hospitals, employers and corporate clients.
• Proficient in Microsoft Office and comfortable using computer-based case management systems.
• Additional language capabilities are an advantage.

Personal Attributes

• Able to remain calm and structured when handling urgent or complex medical situations.
• Strong analytical skills with the ability to prioritise clinical information and make sound decisions.
• Excellent communication and stakeholder coordination skills.
• Organised, detail-oriented and capable of managing multiple active cases simultaneously.
• Interested in applying nursing expertise in a medical assistance and coordination environment.

Interested candidates are encouraged to apply with an updated CV.