Job Description

Role Overview

We are seeking a Production Support Analyst to manage the stability, maintenance, and defect remediation of our enterprise payment and core banking applications. You will deliver L2/L3 production support, perform root cause analysis (RCA), and support end-to-end testing and production releases in a high-availability environment.

Key Responsibilities

Incident & Problem Management: Perform structured root cause analysis on application defects, provide technical remediation, and assist L2 teams with incident recovery and escalations.
Application Maintenance & Enhancements: Debug code, make minor fixes, and support testing across SIT, UAT, and production deployments during scheduled maintenance windows.
System Resiliency: Proactively identify performance bottlenecks to enhance application throughput, stability, and high-volume transaction processing.
Release & Change Management: Comply with SDM policies, perform risk and impact assessments for all deployments, and maintain accurate technical documentation.
Stakeholder Engagement: Communicate incident status, root cause findings, and release notes clearly to business users, internal support units, and external vendors.

Requirements

Bachelor's degree in Computer Science or equivalent
3 or more years of production support experience across multiple platforms/technologies

Core Technical Competencies:

Demonstrated hands-on proficiency in the IBM AS400 / iSeries environment.
Strong programming and query skills in RPG/LE, CL/LE, COBOL400, SQL, and Query400.
Experience with change management and version control tools (e.g., ALDON, IBM RDi).
Practical experience with monitoring and scheduling tools (e.g., Control-M, Splunk, BMC Helix).

Domain Knowledge:

Exposure to banking payments and settlement workflows, including SWIFT messaging (MT/MX, ISO 20022), cross-border remittances, or regional clearing networks (e.g., MEPS+, RTGS, FAST, RENTAS, CNAPS).

Professional Attributes:

Strong troubleshooting and analytical capabilities.
Ability to participate in scheduled on-call rotation or weekend maintenance windows as operationally required.