We are seeking a Senior L3 Support Engineer / Developer with strong technical expertise in AS400 / DB2, RPG, and COBOL, to support and enhance the Silverlake Core Banking application. The candidate will be responsible for managing production incidents, performing root cause analysis, and implementing sustainable fixes across key banking modules.
Key Responsibilities:
- Provide L3 production support for Silverlake Core Banking applications.
- Manage Problem Management and Incident Management in alignment with ITIL best practices.
- Troubleshoot and resolve complex production issues within agreed SLAs.
- Analyze system defects, perform impact analysis, and implement permanent fixes.
- Work on production problem tickets related to key banking modules, including:
- BWCIF (Customer Information File)
- RBK (Deposit / Retail Banking)
- Loans
- Collateral
- NPL (Non-Performing Loans)
- Cash & Payments
- ATM and other core modules.
- Collaborate with L2 teams, business users, and vendors to identify and resolve issues effectively.
- Execute RPG / COBOL code changes and perform unit testing on AS400.
- Support DB2 database queries, data corrections, and performance optimization.
- Participate in release cycles, deployment validation, and documentation updates.
Required Skills & Experience:
- 69 years of experience in Core Banking Application Support or AS400 Development.
- Strong hands-on experience with:
- AS400 / iSeries platform
- DB2 database (SQL queries, debugging, data analysis)
- RPG and COBOL programming languages
- Proven experience supporting or developing Silverlake Core Banking systems.
- Strong understanding of banking domain processes Deposits, Loans, Payments, Collateral, and ATM.
- Familiarity with ITIL processes Incident, Problem, and Change Management.
- Excellent troubleshooting and analytical skills for complex production issues.
- Strong communication and collaboration abilities in a multi-vendor environment
