Search by job, company or skills

aia malaysia

Corporate & Member Experience, Analyst

aia malaysia
Malaysia, Kuala Lumpur
2-4 Years
Save
  • Posted 21 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you Then read on.

About The Role

To support the efficient and compliant administration of Group and Voluntary Solutions products by ensuring accurate processing of new business, renewals, and policy servicing. This includes maintaining data integrity, meeting turnaround time (TAT) standards, and delivering timely stakeholder support in line with divisional KPIs.

Roles And Responsibilities

  • Process New Business / Renewal / Policy Servicing

Process Group and Voluntary Solutions products in accordance with established procedures and turnaround times (TAT), including:

  • Group Products
  • Analyse and understand client instructions and member listings before system updates.
  • Perform data mapping where required.
  • Follow up on outstanding or incomplete information from clients/intermediaries.
  • Voluntary Solutions Products
  • New Business
  • Perform data entry for new business application forms.
  • Follow up with intermediaries on incomplete or missing information.
  • Process manual credit/debit card transactions and ensure timely issuance of policy contracts upon full payment.
  • Conduct AML (Anti–Money Laundering) screenings in compliance with regulatory requirements.

ii) Renewal and Policy Servicing

  • Update and maintain policy changes in the system.
  • Match and process renewal payments, including cashiering activities.
  • Prepare and issue policy-related correspondence.
  • Manage and monitor the auto-billing process for recurring payments.
  • Monitor and clear suspense accounts promptly.
  • Ensure all incoming payments are accurately reconciled, allocated, and updated in the system.
  • Stakeholder Support
  • Respond to internal and external enquiries via CRM/Case 360 within defined service standards.
  • Additional Responsibilities
  • Perform other duties and participate in ad hoc initiatives or special projects as assigned by the supervisor, including those related to operational or regulatory/compliance requirements.

Minimum Job Requirements

  • Diploma or Bachelor's Degree in any discipline.
  • Minimum 2 years of working experience in operations, insurance, or financial services.
  • Strong attention to detail and analytical skills.
  • Proficient in Microsoft Excel and Word (intermediate level).
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Good knowledge of Group insurance and Voluntary Schemes is an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

More Info

Job Type:
Permanent Job
Industry:
Insurance
Function:
Insurance
Employment Type:
Full time

About Company

aia malaysia

Job ID: 150514463

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Jobs in Top Cities
Popular Jobs
Last Updated: 30-06-2026 08:14:03 PM
Homejobs in MalaysiaCorporate & Member Experience, Analyst

Similar Jobs

Corporate & Member Experience, Analyst

AIA Group
Malaysia, Kuala Lumpur

Skills:

Microsoft Excel, Data Mapping, Data Entry

Affiliate Mass Engagement & Incentive Analyst | Mandarin Speakers

Agensi Pekerjaan Language Talent Solutions Sdn Bhd.
Kuala Lumpur

Skills:

community , "WhatsApp Business API (WABA)", "Marketing Technology (MarTech)", Affiliate Marketing, Data Analysis, "Digital Marketing", "Mass Communication", "Campaign Management", "Content Planning", "Content Marketing", "Social Media Marketing", "Email Marketing", "Mailchimp", "CRM", "Telegram Marketing", "Instagram Marketing", "Facebook Marketing", "Channel Management", "Marketing Automation", "Lead Generation", "Data Mining", "Data Analysis", "Marketing Analytics", "Performance Tracking", "Campaign Optimization", "Affiliate Engagement", "Affiliate Growth", "Affiliate Incentives", "Voucher Management", "Incentive Management", "Incentive Programs", "Landing Page Management", "Conversion Optimization", "User Engagement", "Customer Retention", "Reactivation Campaigns", "Audience Segmentation", "Targeted Outreach", "Market Research", "Business Analysis", "AI Tools", "Artificial Intelligence", "Prompt Engineering", "Content Creation", "Data Interpretation", "Microsoft Excel", "Google Sheets", "Stakeholder Management", "Project Coordination", "Communication Skills", "Mandarin", "English", "Digital Strategy", "Marketing Operations"

Senior Risk Analyst, Conventional Reporting

etiqa insurance and takaful
Malaysia, Kuala Lumpur

Skills:

ALM, Power Bi, Stress Testing, Microsoft Excel, Python, Actuarial finance, Financial risk indicators, Powerpoint, Investment-related functions, R, Financial risk reporting, Financial Risk Management, Capital Adequacy, Solvency monitoring

T&T FSC Collections Analyst (Tagalog) - MY

Deloitte
D
Malaysia, Kuala Lumpur

Skills:

Microsoft Excel, voice customer contacts

Insights Analyst (Chinese Proficiency)

Meltwater
Malaysia, Kuala Lumpur

Skills:

google apps script , Microsoft Excel, Python, R, Meltwater proprietary software, Microsoft Powerpoint, G Suite Tools