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Job Description
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you Then read on.
About the Role
To support the efficient and compliant administration of Group and Voluntary Solutions products by ensuring accurate processing of new business, renewals, and policy servicing. This includes maintaining data integrity, meeting turnaround time (TAT) standards, and delivering timely stakeholder support in line with divisional KPIs.Roles and Responsibilities:
1. Process New Business / Renewal / Policy Servicing
Process Group and Voluntary Solutions products in accordance with established procedures and turnaround times (TAT), including:
a. Group Products
Analyse and understand client instructions and member listings before system updates.
Perform data mapping where required.
Follow up on outstanding or incomplete information from clients/intermediaries.
b. Voluntary Solutions Products
i) New Business
Perform data entry for new business application forms.
Follow up with intermediaries on incomplete or missing information.
Process manual credit/debit card transactions and ensure timely issuance of policy contracts upon full payment.
Conduct AML (Anti-Money Laundering) screenings in compliance with regulatory requirements.
ii) Renewal and Policy Servicing
Update and maintain policy changes in the system.
Match and process renewal payments, including cashiering activities.
Prepare and issue policy-related correspondence.
Manage and monitor the auto-billing process for recurring payments.
Monitor and clear suspense accounts promptly.
Ensure all incoming payments are accurately reconciled, allocated, and updated in the system.
2. Stakeholder Support
Respond to internal and external enquiries via CRM/Case 360 within defined service standards.
3. Additional Responsibilities
Perform other duties and participate in ad hoc initiatives or special projects as assigned by the supervisor, including those related to operational or regulatory/compliance requirements.
Minimum Job Requirements:
Diploma or Bachelor's Degree in any discipline.
Minimum 2 years of working experience in operations, insurance, or financial services.
Strong attention to detail and analytical skills.
Proficient in Microsoft Excel and Word (intermediate level).
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Good knowledge of Group insurance and Voluntary Schemes is an added advantage.
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