Country Product Manager-Ocean Freight

About the Role

Responsible for developing and executing the country's Ocean Freight (FCL/LCL) product strategy. Works closely with Sales, Operations and Regional Product teams to ensure pricing alignment, operational support, market competitiveness and customer satisfaction.

Responsibilities:

Product Development & Market Coordination

• Support the execution of the Ocean Product initiatives in alignment with the Regional and Global teams.
• Gathering market information (rates, capacity, trends), analysing it and sharing insights with relevant stakeholders.
• Implement standardized global/regional solutions (digital tools, product programs) adapted to local needs.

Operational Execution & Process Optimization

• Oversee daily FCL/LCL operations ensuring service quality and coordination with carriers, ports, truckers, and customs brokers.
• Identify and manage operational risks (congestion, equipment imbalance, delays) while assisting on the creation of contingency plans.
• Support maintenance of local tariffs and ensure data accuracy on the systems.
• Assist in training and guiding Sales and Operations on product-related topics.

Commercial Guidance

• Lead and oversee pricing activities including spot requests and customer quotations.
• Act as country lead for the ocean tender process and support Sales in winning strategic customers and the development of new trade opportunities.
• Provide support to Sales Teams in customer discussions including active participation when required.
• Contribute to monitoring performance and identifying improvement opportunities.

Stakeholder, Carrier & Compliance

• Maintain and develop relationships with local carriers, NVOs, key clients and local partners.
• Conduct QBRs with Carriers to align on performance KPIs and assist on resolving disputes when required.
• Ensure adherence to compliance requirements and internal processes.
• Act as escalation point for major operational or commercial issues.

Qualifications

•Bachelor's degree in supply chain, Logistics, Business, or related field.

•3-5 years in ocean freight, product management or leading operational roles.

•Proven work experience in pricing activities, carrier negotiations, and product development.

•Good understanding of the local market dynamics (e.g., key ports, trade regulations).

•Result driven, reliable and with a structured approach for handling day-to-day operational tasks.

•Strong operational understanding with ability to handle changes and exceptions.