- Location: Petaling Jaya, Selangor, Malaysia
- Hybrid working arrangement
- Permanent, Full Time
About The Job
Our Hubs are a vital engine of Sanofi's transformation, driving operational excellence and innovation across the organization. Join us and play a meaningful role in improving performance while supporting our mission to improve lives globally.
Within Sanofi Business Operations, the Order to Cash (O2C) team delivers high-quality, standardized Credit & Collections services across multiple markets. As part of this team, you will manage end-to-end credit and collection activities for assigned countries, partnering closely with Finance, Commercial, and Customer teams to support healthy cash flow, mitigate risk, and enable sustainable business growth in a dynamic, international environment.
Main Responsibilities
- Deliver end-to-end Credit & Collections services in line with agreed SLAs, internal controls, and compliance requirements
- Monitor AR ageing, perform collection and dunning activities, and escalate issues to ensure timely resolution and cash recovery
- Own Credit Management and Collection activities for assigned countries, ensuring consistent service delivery and stakeholder alignment
- Conduct credit risk assessments, periodic credit reviews, and actively manage customer portfolio risk
- Investigate blocked sales orders, validate credit availability, and collaborate with Commercial teams to resolve overdue issues
- Respond to internal and external customer enquiries with accuracy, professionalism, and service focus
- Track operational KPIs and contribute to continuous improvement and standardization initiatives
- Support country process transitions into Sanofi Business Services, including knowledge transfer and documentation
- Maintain and update SOPs and Work Instructions with appropriate validation
- Participate in LEAN initiatives, process improvement projects, and adoption of digital/RPA tools as required
About You
- Degree in Accounting, Finance, Business, or a related discipline
- Experience in Credit & Collections or financial operations, ideally within a shared services or regional environment
- Professional proficiency in Mandarin (spoken and written) and English, required for business communication
- Solid understanding of credit risk assessment, collections processes, and dispute management
- Exposure to ERP or credit management tools (e.g., SAP, HighRadius) is an advantage
- Strong analytical skills with attention to detail and risk awareness
- Comfortable working with MS Office applications, particularly Excel
- Able to work independently in a fast-paced, metrics-driven environment while collaborating effectively with others
Why Choose Us
- Bring the miracles of science to life alongside a supportive, future-focused team
- Discover opportunities to grow your career through internal mobility, learning, and international exposure
- Benefit from a competitive rewards package that recognizes your contribution and impact
- Take care of yourself and your family with comprehensive health and wellbeing benefits and family-friendly policies
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