To ensure the account opening process for new customer is complied with by ensuring the completeness of all required documents for new account opening, conduct CTOS/CCRIS checks, perform financial assessments, propose appropriate credit limits and terms, and follow up on applications with the approving authority.
To monitor credit limits and credit terms by manually reviewing the debtor aging list daily, providing daily updates on customer accounts to the marketing team, and approving any issuance of delivery orders and/or invoices for blocked accounts based on approved credit release.
To prepare credit release forms for any blocked accounts by analyzing the payment track records, sales records, and financial position of the customers, commenting and justifying our assessment, and ensuring the form is approved by the appropriate authority.
To monitor the collection and payment of customers by contacting and reminding them to make payments on schedule daily, verifying any received payments to ensure they are in accordance with the invoices, and following up on collections daily.
To review the debtors account periodically, including the assessment of the need to increase credit limit/term (if applicable), which involves monitoring the monthly debtor aging list for customers with a good track record, requesting additional documents, ensuring completeness, following up or requesting incomplete documents, conducting CTOS/CCRIS checking, doing financial assessment, proposing credit limit and term based on the financial assessment, and following up on the application once it is submitted to the approving authority.
To prepare and submit the monthly Credit Control Report by preparing and checking on the exceeded credit limit/credit term and overdue account position of customers.
To monitor CTOS hits by reviewing customers/debtors trade references with other companies and monitoring their legal status daily.
To calculate late payment interest charges by listing out all customers with invoices exceeding 60 days via the debtors aging list and manually calculating the charges for each customer with invoices exceeding 60 days.
To ensure timely issuance and dispatch of Debit Note by checking and verifying it against the submitted supporting documents and charging interest and other applicable charges.
Records and keeps any post-dated cheques from customers/debtors and follows up with them on their cheques.
Ensure that all documentation is in place by properly filing credit applications, credit releases, stamped Letter of Guarantees, debtor statements, reminder/demand letters, and notification letters.
Job Requirements
Education and Experience
Diploma/Degree in Accounting/Business or other related field
Minimum three (3) years related working experience
Skills Requirements
Computer skills – Microsoft word, Excell, Power Point
Able to converse in English, Bahasa Malaysia and Local Dialects
Communication and writing skills
Basic accounting/finance skills
Customer service skills
Good negotiation and problem-solving skills
Leadership skills
Knowledge Requirements
Working experience in Credit Control, sales or customer service
Knowledge of collection/recovery flow is an added advantage
Knowledge in Autocount / SAP system is an added advantage
