Credit Controller

Responsibilities

• Analyses and monitors all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
• Provides regular reporting on the status of overdue debt including month end statistics.
• Provide timely resolution to various stakeholders on any O2C request, enquiries or escalations. Ensure no backlog in Group mailbox and workflow flow.
• Identifies disputes causing delay in payment and deals with it effectively and in a timely manner. Investigate any unallocated cash or open items promptly.
• Escalates issues and contacts internal personnel to encourage resolution. Escalates issues to line manager that pose potential risk and non-payment within a timely manner.
• Initiates collection calls and sending timely reminder to account holders. Researches and resolves delinquency/ billing issues on allocated accounts.
• Preparing AR aging report, sales AR status report, collection status report, issues log, unapplied receipt and reconciliation.
• Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL and ensure compliance to Customer's policy and procedure and country regulation.
• Perform other ad hoc duties and special projects as requested.
• Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix.

Education/ Experience/ Skills

• Professional certificate/ Diploma/ Degree in Finance or Accounting or Business or equivalent.
• Willing to work based on ANZ working hour and to work during PH if required (6.30am - 3.30pm)
• At least 2-3 years experience in AR/ Collection with minimum 2 years in SSC or BPO environment.
• Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting/ discussion.
• Making inbound and outbound call from/ to customer in other country for collection/ billing dispute.
• Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
• Experience in operations for other country is an added advantage.
• Experience in transition – knowledge transfer.
• Experience in Microsoft Dynamic 365 is an added advantage.
• Good command of both spoken and written English.
• Ability to work under pressure and meet tight deadlines without compromising on quality.
• Strong communication and interpersonal skills and collaborative team spirit.
• Strong analytical and problem-solving skills.