This role operates, monitors, and maintains critical data center facility systems including electrical, mechanical, plumbing, fire life safety, and building control systems to ensure reliable operations and efficiency. Responsibilities include supporting maintenance schedules, analyzing system performance, assisting with system upgrades, and ensuring optimal cooling and power distribution to avoid customer-impacting incidents. The role collaborates with contractors and internal teams to manage facility requirements, track maintenance activities, and improve operational processes. It also involves data monitoring, equipment maintenance, and inventory management for facility parts. The position requires basic technical knowledge of data center systems, safety standards, and the ability to work in a fast-paced environment.
Key Roles and Responsibilities:
- Operates, monitors, maintains, and responds to abnormal conditions in multiple facility systems, areas include: Electrical, Mechanical, Plumbing, Fire Life Safety, and Building Monitoring and Control, namely
- Mechanical areas of responsibility include: data centre cooling solutions, to include chilled water systems and components, various HVAC systems such as roof top units, split units, DX, CRAC/CRAH units, and humidification systems, as well as Kyoto Cooling if so equipped.
- Electrical areas of responsibility include: electrical/critical power distribution from the Utility/Generator main entrance switchgear through the UPS systems and distribution out to the customer load, and include load bank operations.
- Plumbing areas of responsibility include: all water supply piping , fixtures, meters, backflow preventers, water heaters, boilers and plumbing fixtures, such as drinking fountains, sinks, sink drain, traps, trap primers, urinals and commodes, and also internal and roof drain systems.
- Control system areas of responsibility include: electrical and mechanical controls systems operations and expected user knowledge.
- Fire Life Safety area of responsibility include: wet sprinkler systems and pre-action sprinkler systems as well as their associated fire detection devices and associated control system.
- Works with contractors and consultants for all system expansions, corrections and upgrades.
- Works with relevant teams to determine the building maintenance requirements for mechanical, electrical, plumbing, control and fire life safety systems.
- Assists relevant teams to track, document, and complete an aggressive preventive and predictive maintenance schedule.
- Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new approaches to operations and/or technologies, and improving overall efficiency and cost reduction.
- Assists with the management of data centre systems to avoid unplanned, customer-impacting events.
- Assists with the management of data floor and back of house/hotel load mechanical and electrical loading capacity thereby ensuring best use of available power and that the cooling system is operating at its highest efficiency.
- Performs data trending / tracking and analyse the data.
- Provides feedback to relevant teams on the effectiveness of existing standards and processes.
- Develops technical writing skills in regard to the research and development of procedures for preventative or corrective maintenance activities.
- Installs hot and cold aisle isolation barriers.
- Maintains client cages on the data floor.
- Orders, tracks and restocks facility related consumable items and parts ensuring performance at the lowest possible cost.
- Ensures a regular, predictable attendance which is essential for satisfactory performance.
Knowledge, Skills and Attributes:
- Has a demonstrated technical ability applicable to data centre operations as well as, innovative thinking cross functionally, including integrated systems and information technology (IT) experience
- Entry level knowledge of the electrical and mechanical systems used in a data centre environment, including, but not limited to the following: electrical distribution and layout, transformers, PLC's, Generators, Switchgear, UPS systems, STS, ATS PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems
- Entry level knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
- Entry level knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
- Ability to rapidly learn and use PC based, integrated critical monitoring and control systems
- Proficient with computers to include the utilization of Microsoft programs such as Word, Excel, Power Point and Outlook.
- Ability to work in a team environment.
- Ability to work in a high stress, fast paced environment with shifting priorities.
- Ability to respond to emergency situations at the data centre.
- Ability to work outside normal business hours, including weekends, late nights, holidays and on-call support.
- Ability to communicate effectively with verbal, visual and listening skills
- Good problem-solving skills.
Academic Qualifications and Certifications:
- Relevant high school diploma or equivalent required
- Relevant advanced qualification or equivalent work related experience required
- CPR/First Aid and NFPA70E Certified (can be gained during course of employment)
- Possession of an OSHA approved forklift certification or the ability to obtain one after hire required
Required Experience:
- Entry level or basic demonstrated experience in a similar role, preferably gained within a data centre facilities environment
