CRM and Loyalty Program Specialist

Job Description

• Understanding client requirements for developing email and other omni-channel content
• Managing the email content and getting it created as per the requirements provided by client
• Maintaining high quality standards for the email content and ensuring the timelines are met
• Adhering to compliance and regulatory requirements
• Follow ups with Marketing Manager for the required feedback/approvals
• Communication/support to the onshore team
• Co-ordinating with various stakeholders
• Constantly updating the campaign status to stakeholders and red flag if there are any issues
• Create and execute project work plans and revise them as appropriate to meet changing needs and requirements of the brand
• Lead Business discussions and manage client expectations on the project and is able to negotiate/align on plans

#LI-GM

Job Qualifications

• Minimum 4-6 years experience in Project Management
• Bachelor's degree, willing to work across different shifts.
• Project Management is a must. Knowledge of Adobe, Braze platform will be an added advantage
• Certifications like PMP will be an added advantage
• Excellent Communication Skills
• Highly organized, detail oriented, and results focused
• Ability to effectively handle tight deadlines and multiple projects
• Managing client expectations with regards to quality and timelines
• Good at interacting with clients over phone or email
• Working with different teams to get the project completed by meeting the required quality standards
• Experience in handling Microsoft Office production (Excel, PowerPoint, Word, Project)
• Working experience with campaign management
• Quick learner and ability to highlight risks and issues
• Ability to honor commitments and deadlines on assigned tasks
• Ability to prioritize tasks, complete assignments and Multitask.
• Working experience on JIRA or Workfront would be an advantage
• Campaign Project Specialist expected to perform thorough proof reading before artefacts are sent to the client

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.